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‎09-14-2022 05:58 AM

HP Recommended
Product: HP Pavilion Notebook - 15-ab125ax
Operating System: Microsoft Windows 10 (64-bit)

My laptop is not charging when plugged and the screen is black (not showing anything) but in external monitor the laptop screen is on what can I do? Is there problem in my laptop battery or screen or hard drive?if any one know how to solve it ?please tell me(i done the troubleshoot option also,in that battery test I had failure ID)

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-15-2022 09:32 PM - edited ‎09-15-2022 10:44 PM

HP Recommended

Hello @prathi12 

Sorry to hear that you are having problems ... I would like to help you.

 

Recommendation and solution

 

In your case: Service is required !
- The computer should be disassembled and checked.
- [Always recommended] Thermal paste for CPU GPU and bridges should be renewed
- [Always recommended] The function of the fan(s) must be checked

- The internal display cable that goes from motherboard to screen has to be checked or replaced

- The screen has to checked or replaced

- charger/battery test, replace battery

- Short circuit test

- General cleaning ...

 

HP warranty valid -> Contact HP Support for service repair

 

HP warranty expired:

If you can't do that, you should have it serviced by a professional notebook (chip level) repair store.

 

Good luck

View solution in original post

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3 REPLIES 3

‎09-15-2022 09:32 PM - edited ‎09-15-2022 10:44 PM

HP Recommended

Hello @prathi12 

Sorry to hear that you are having problems ... I would like to help you.

 

Recommendation and solution

 

In your case: Service is required !
- The computer should be disassembled and checked.
- [Always recommended] Thermal paste for CPU GPU and bridges should be renewed
- [Always recommended] The function of the fan(s) must be checked

- The internal display cable that goes from motherboard to screen has to be checked or replaced

- The screen has to checked or replaced

- charger/battery test, replace battery

- Short circuit test

- General cleaning ...

 

HP warranty valid -> Contact HP Support for service repair

 

HP warranty expired:

If you can't do that, you should have it serviced by a professional notebook (chip level) repair store.

 

Good luck

Was this reply helpful? Yes No

‎09-15-2022 11:06 PM

HP Recommended

Thank you for your information 

Was this reply helpful? Yes No

‎09-15-2022 11:17 PM

HP Recommended
@prathi12 wrote:

Thank you for your information 

You're welcome !

Good luck

Was this reply helpful? Yes No
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