black line across horizontal in laptop screen

[jessica-NGplus]

having a laptop Hp pavillion , already one week the black colour line across horizontally is getting thicker and I just don't know how to get rid of it

already tested on others monitor and it doesn't appear but only on this laptop screen

help pleases, your advice is very much appreciated.

urgent, how to get rid of the line

[sandytechy20]

@ jessica-NGplus

Welcome to the HP Forums    

I saw your post on you are getting horizontal lines on your laptop. I am happy to help you with this issue!

• I appreciate that you already connected the external monitor to this laptop and checked and it looks fine,
• I request you to check if you are getting this horizontal lines in BIOS screen

To enter into bios screen follow these steps:

1. Turn on or restart the computer.
2. While the display is blank, press the f10 key to enter the BIOS settings menu.
3. Check if you are getting horizontal lines in this screen,

If the issue persists in BIOS screen then it’s a hardware issue, Contact HP phone support for further assistance.

Let me know how it goes.

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out.

Cheers!

[jessica-NGplus]

the line doesn't dissappear , its still there and very irritating. is there any other way to do this ,

[Jeet_singh]

Hi @jessica-NGplus,

Thanks for the update.

As I understand the lines are present even on the Bios screen, which clearly indicates a hardware issue. I would recommend you contact our HP phone support for available service options. Please fill in the product details to get the tech support number. 

What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process: 

Step 1. Open link: http://support.hp.com/us-en/contact-hp
Step 2. Enter Product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options" 
Step 4. Scroll down and click on HP contact options - click on Get phone number 
Case number and phone number appear. 

I hope this helps. Let me know if you require any further assistance.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with your and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,