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‎10-27-2022 07:57 PM - last edited on ‎10-28-2022 09:48 AM by Retired

HP Recommended
Product: HP 15.6 inch Laptop PC 15-e2000 (2J4V9AV)

I have tried the hard reset and windows B key, windows V key suggestions. fan powers on but display remains black. Ran an HDMI to another working display and still nothing.

Category:
1 REPLY 1

‎10-28-2022 02:59 AM

HP Recommended

Hello @gavinvsu 

Sorry to hear that you are having problems ... I would like to help you.

 

(1) Power off notebook

(2) Disconnect charger

(3) Press and hold <power> button for 30 seconds

(4) Connect charger

 

(5) Follow --->>> BIOS Recovery Reinstall with USB

Use another Windows 10/11 computer to create <USB flash drive>

HP Notebook System BIOS Update (AMD Processors)

F.26 Rev.A12.3 MBSep 12, 2022Download

Use a FAT32-formatted small <USB flash drive> (Type USB 2.0)

  

(6) Repeat reflash procedures:

  • windows + b <USB flash drive> not connected
  • windows + v <USB flash drive> not connected
  • windows + b <USB flash drive> connected
  • windows + v <USB flash drive> connected 

 

Keep me updated

Kind regards

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