black screen while using my laptop during critical work

[Cosmic_Crafter]

Hello everyone, I hope you're doing well. 

From past couple of months, I was having this issue of sudden black screen of death when I use my laptop for critical work related tasks, or even during my daily usage. 
It suddenly goes of black and I have to hold up the power button for seconds to manually boot it on. There's no cursor nothing. 
I went through a couple of posts here, on reddit and on youtube. I tried all possible solutions as to updating drivers, reinstalling them and running a diagnostic test. The test came out with all green, no issues, and all my drivers including the Nvidea and AMD are at latest update. (I was told to revert back for Nvidia which I tried and didn't work). 

Please help since I was kept getting switched off during critical times like in a meeting or while working something on my laptop to present it. 

Thank you.

[Raj_05]

Hi @Cosmic_Crafter,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The issue of your HP Pavilion Gaming 15 laptop experiencing random black screens, particularly during critical tasks, can be quite frustrating. Here are several potential solutions and considerations based on common causes of similar problems.

• Check Power Settings: Sometimes, aggressive power-saving settings can lead to unexpected shutdowns. Go into your power settings and ensure that your laptop is set to "High Performance." You can also disable features like "Turn off the hard disk" after a set time.
• Thermal Issues: Overheating can cause sudden shutdowns. Make sure the cooling vents are not blocked and consider cleaning them if they are dusty. You might also monitor the CPU and GPU temperatures using software like HWMonitor or MSI Afterburner to ensure they are within safe limits.
• Hardware Diagnostics: While you’ve already run diagnostics that came back green, it might be worth running a more thorough check specifically on the RAM and storage. Tools like Memtest86 for RAM and CrystalDiskInfo for your SSD or HDD can help identify potential issues.
• BIOS Update: Ensure that your BIOS is up to date, as manufacturers often release updates that can resolve hardware compatibility and stability issues. Visit HP’s support site to check for the latest BIOS version for your model.
• Driver Conflicts: Since you've updated your drivers, including the NVIDIA and AMD graphics drivers, you could try reverting to an older version that was stable before the problems started. Sometimes, new updates can introduce compatibility issues.
• Check for Faulty Components: If the problem persists, it could be indicative of hardware failures. Components like the power supply, battery, or motherboard can lead to instability. If possible, run a hardware diagnostic tool that specifically checks these components.
• Windows Event Viewer: Check the Windows Event Viewer for any critical errors or warnings around the time the black screens occur. This can provide clues as to whether it’s a software or hardware issue.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Cosmic_Crafter]

Hello, 
Thanks for the reply and appreciate it. 
I've tried out all these, but still the issue persists. My windows never updates and always says "undoing changes" after it downloads all updates, every single time. 
Also, I checked it in the event viewer as you said (by filtering out critical, errors and warnings), and this is the result of it (under critical section) :  [I've also attached a screenshot.]

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 20-11-2024 01:12:39
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Computer: COSMOS
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>8</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2024-11-19T19:42:39.6316813Z" />
<EventRecordID>364771</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>COSMOS</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">5</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
<Data Name="CsEntryScenarioInstanceIdV2">0</Data>
<Data Name="LongPowerButtonPressDetected">false</Data>
</EventData>
</Event>


I ran the diagnostics and everything passed.
Please let me know what this means. 
Thank you.