-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Video, Display and Touch
- blank screen after switch on the laptop

Create an account on the HP Community to personalize your profile and ask a question
05-20-2020 04:22 AM
I'm having an issue after starting the laptop, the screen is blank. I can hear the fan sound (looks like a laptop working).
After trying several times on/off the laptop, sometimes the laptop is working fine. Couldn't even open Bions screen.
The issue is not seeing anything at all after switch-on, Any thought about this issue?
Thanks
05-20-2020 05:30 AM
Hi,
First try a power reset and see if it helps. Basically remove battery (if possible) ac adapter and all peripherals and press and hold power button for about 30 seconds. Then attach ac adapter and see if it works.
You can also take a look at this article:
https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Power-ON-No-Display-Issue/ta-p/7592330
Let me know,
David
05-20-2020 06:16 AM
https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Black-display/m-p/7608407
there is the same problem. It's like a marriage Screen loop After a while, it shortens and disables their video card. Your advice is useless. This is a hardware repair or laptop for recycling. I didn't expect such a marriage from a solid company. No one can help me.
05-20-2020 06:23 AM
So what you are saying @Dm771 is that all black screens in your opinion are from the same problem and no one should try to help?
Well, in that case, why do you even ask for help in your question?
good luck,
David
05-20-2020 06:29 AM - edited 05-20-2020 06:35 AM
You must recognize this as a problem. I'm not asking for help anymore. it's useless. The laptop is under repair. Replacing the motherboard! Thanks to marriage HP
Look at the forum carefully on the last pages. black screen! Why do you give useless template tips ? This is a hardware problem. the image disappears in a moment. no output to another monitor.
05-26-2020 08:18 AM
Thanks a lot for your reply
I tried to Power reset option but no luck 😞 Bios recovery is another option left but when I tried with Windows key + B is not working?
Is there any other key combination to open bios? Or any other thoughts.
The laptop is working sometimes, the issue is then if I have to restart then I can see this black screen issue.