bought a brand new hp envoy 17-cw1023cl

[aworker]

i bought a brand new laptop 17-cw1023cl  dec 2024 for my wife everything was great til she used zoom for her meeting and the webcam quality is terrible!!!   its not crisp, it looks grainy and screen flickers (yes office bright clear, using fios and we checked the video setting was at factory which was terrible then we set it and it didnt imp;rove)

again pls dont tell me to go back to setting and change something which we have already done so.

My biggest fustration is the screen flickers too!! i have a lenovo laptop next to my wifes new 17-cw1023cl, hers flickered when mine didnt and i look clean and crisp in her hp zoom, she looks grainy in my lenovo zoom everyone else looks clear.

what in the world is going on? i paid 1300 bucks for this ?? 

[Garp_senchau]

@aworker, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

It sounds like your HP laptop is having some webcam and screen issues during Zoom calls. Here are some things to consider:

• Is the webcam issue you're facing only happening on Zoom, or does it occur with other software as well.
• Does the screen flicker happen every time, or only when using specific software?
• Also, try checking if the flickering occurs in the BIOS menu to see if it's a hardware issue.
• Additionally, if you have an external monitor, connect it to the laptop and check if the flickering issue persists on that screen.

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,