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‎08-27-2024 06:44 AM

HP Recommended
Product: HP ENVY 13-ay1000 x360 Convertible PC (3T488AV)

Hi, the glass of the display of my HP x360 convert just cracked ... nothing happen no shock whatsoever, no marks, no impacts might be from the sun from the office window is there a guaranty for it if not how much it costs and how long it would take to replace it ? Thank you

Category:
1 REPLY 1

‎08-30-2024 01:02 AM

HP Recommended

Hi @wuhey1,

 

Welcome to the HP Support Community. 

I'd be happy to help you! 

 

I understand that this is a Hardware issue. Since the unit might need repair, I would request you to contact HP Phone support who can schedule a repair as per the warranty and the issue can be fixed.

 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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