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- broken hardware, why can't I just get ahold of someone?

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10-30-2023 02:46 PM
Product: HP ENVY x360 Laptop - 15m-ee0023dx
Not sure why I cant just speak to someone at support. For some reason my hinge on laptop caught wrong, and now I can't open and close my laptop without things breaking on the hardware. It has pulled a bit of my screen away from back piece too. Still works just fine, but I need to be able to close it. I realize warranty is gone, but trying to find out if this is even worth sending in to get fixed? Or buy a new one? Don't know because cant get ahold of anyone.
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