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HP ENVY x360 Laptop - 13-ay0012nl

Good evening, I am contacting you about my HP ENVY x360 Convertible 13-ay0xx pc. One of the hinges that allows the screen to rotate broke but the computer still works perfectly. Clearly I can't close it and carry it around and therefore it would lose its function as a laptop (which is essential for me since I use it for work). I was told that its not possible to find spare parts for the hinges. it's correct? Can you help me in some way?

 

Moreover, I've seen that this is a common problem that other users expirienced. Is there something that can be done?

1 REPLY 1
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Hi @Giulia22,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To fix this issue, you will need additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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