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HP Recommended
HP spectre X360
Microsoft Windows 10 (64-bit)

Hello,

 

i broke my touchpad on my HP Spectre x360 Convertible 13-w0XX.

edited

 

i want to change it but i don't find a seller for this piece only

do you know if it possible to only buy a new touchpad ?

 

I leave in France

 

thanks everyone 🙂

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@OZDA If you didn't find the part on the HP Parts store or any local online store, I suggest you talk to HP support and discuss your options,

follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

 

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

@OZDA I've listed the universal part numbers of the touch-pads available under the HP series:

 

TouchPad Models:

13-w000 – 13-w099 | 907338-001

13-ac000 – 13-ac099 | 918034-001

 

For more details: click here & visit page. 16 Chapter 3 Illustrated parts catalog

You may order the part online using the HP Parts store or any local online store such as Amazon, eBay, etc...at your own discretion.

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

HP Recommended

hello!

 

I didn't find the touchpad online 😞

there is no solution?

thanks for your awnswere!

sincerly, OZDA

HP Recommended

@OZDA If you didn't find the part on the HP Parts store or any local online store, I suggest you talk to HP support and discuss your options,

follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

 

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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