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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- broken touchpad
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09-10-2019 11:00 AM - last edited on 09-10-2019 11:18 AM by Arthur-c
Hello,
i broke my touchpad on my HP Spectre x360 Convertible 13-w0XX.
edited
i want to change it but i don't find a seller for this piece only
do you know if it possible to only buy a new touchpad ?
I leave in France
thanks everyone 🙂
Solved! Go to Solution.
Accepted Solutions
09-19-2019 01:15 PM
@OZDA If you didn't find the part on the HP Parts store or any local online store, I suggest you talk to HP support and discuss your options,
follow the below steps to get started:
1) Click on this link - http://www.hp.com/contacthp/
2) Click on Sign-in or select the product using the below step:
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Click on "Show Options".
Fill the web-form, to populate a case number and phone number for yourself!
Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from,
here's how private messages work: Click here for details.
If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.
Riddle_Decipher
I am an HP Employee
09-13-2019 03:13 PM - edited 09-13-2019 03:14 PM
@OZDA I've listed the universal part numbers of the touch-pads available under the HP series:
TouchPad Models:
13-w000 – 13-w099 | 907338-001
13-ac000 – 13-ac099 | 918034-001
For more details: click here & visit page. 16 Chapter 3 Illustrated parts catalog
You may order the part online using the HP Parts store or any local online store such as Amazon, eBay, etc...at your own discretion.
P.S: Welcome to HP Community 😉
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
Riddle_Decipher
I am an HP Employee
09-19-2019 01:15 PM
@OZDA If you didn't find the part on the HP Parts store or any local online store, I suggest you talk to HP support and discuss your options,
follow the below steps to get started:
1) Click on this link - http://www.hp.com/contacthp/
2) Click on Sign-in or select the product using the below step:
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Click on "Show Options".
Fill the web-form, to populate a case number and phone number for yourself!
Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from,
here's how private messages work: Click here for details.
If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.
Riddle_Decipher
I am an HP Employee
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