built in camera works in some apps but not in others, specifically on whatsapp desktop and in OS app

[isaacmk]

this issue has been plaguing me to no end, and its left me scratching my head. to start, i am technologically inclined. ive done the proper OS/driver updates, all the settings are correct and ive even be thru remote desktop support with microsoft to confirm that im not crazy.

my built in camera works to recognize my face on log in. it works on zoom calls. it works on google meets. it doesnt work on a system level, meaning when i go to the camera app my face wont show up on the screen, but if i click the 'take a picture' button it captures my picture. for whatsapp desktop, it shows me the other person, but they cant see me and the error message says that the camera is in use by another app, and the camera is definitely not being used by any other app. im running windows 11 on an hp spectre x-360 - 15t-b100 cto. furthermore, when i visited HP's website and attempted to update thru there, it doesnt show windows 11 as an OS option, even though im running it.

HELP

[Treeko]

Hi @isaacmk 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing issues.

Please update the drivers using HP Support Assistant. Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support