camera not found

[NinjaKitty1]

Camera not working/found. Error code 0xA00F4244<nocamerasareattached>

HP Spectre 360 Convertible, Windows 11

Help please!

[Nal_NR]

Hi @NinjaKitty1,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand that you are having issues with your camera. 

The error code 0xA00F4244 with the message “No cameras are attached” typically indicates a problem with the camera driver, hardware, or settings on your HP Spectre x360 Convertible running Windows 11. Here’s a step-by-step guide to troubleshoot and resolve this issue:

1. Check Camera Hardware

Ensure the Camera is Enabled:

• Open Device Manager (Win + X > Device Manager).
• Expand the Imaging Devices section and look for your camera. If it's not listed, it might be disabled or not detected.

Check Physical Connections:

• For convertible laptops, ensure that the camera module is not physically obstructed or damaged.

2. Update or Reinstall Camera Drivers

Update Camera Driver:

• In Device Manager, right-click on your camera device under Imaging Devices (or Sound, video, and game controllers) and select Update driver.
• Choose Search automatically for updated driver software.

Reinstall Camera Driver:

• Right-click on the camera device and select Uninstall device.
• Restart your laptop. Windows should automatically reinstall the driver upon restart.
• Alternatively, download the latest driver from the HP Support website and install it.

3. Check Privacy Settings

Open Privacy Settings:

• Go to Settings (Win + I).
• Select Privacy & Security > Camera.

Ensure Camera Access is Allowed:

• Make sure Camera access is turned on.
• Ensure that Let apps access your camera is turned on.
• Check that the specific apps you're trying to use the camera with have permission to access it.

4. Run Windows Troubleshooter

Open Troubleshooter:

• Go to Settings (Win + I).
• Select System > Troubleshoot > Other troubleshooters.

Run the Troubleshooter:

• Find and run the Camera troubleshooter to automatically detect and fix any issues.

5. Check for Windows Updates

1. Update Windows:
   • Go to Settings (Win + I).
   • Select Windows Update and click Check for updates.
   • Install any available updates and restart your laptop.

Please find the remaining steps in the next post.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @NinjaKitty1,

Please find the remaining steps below. 

6. Perform a Hard Reset

1. Power Cycle:
   • Turn off your laptop and disconnect all external devices.
   • Hold the power button for 15-20 seconds to drain any residual power.
   • Reconnect power and turn on the laptop.

7. Check BIOS Settings

Enter BIOS:

• Restart your laptop and press Esc or F10 repeatedly during startup to enter BIOS setup.

Check Camera Settings:

• Look for settings related to the camera or integrated peripherals and ensure they are enabled.

8. Run HP Diagnostics

1. Run HP Hardware Diagnostics:
   • Restart your laptop and press F2 repeatedly during startup to enter HP Hardware Diagnostics.
   • Run the Component Tests and check the results related to the camera.

9. Consider Hardware Issues

If none of the above steps resolve the issue, there might be a hardware problem with the camera:

In such cases, contact phone support for repair options. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.