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    Fix Windows 10 Update Issues

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camera not working

HP Recommended
envy 4e i5 sleekbook
Microsoft Windows 10 (64-bit)

web camera not working 


HP Support Agent
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@camera4 Welcome to HP Community!


I understand that you are facing issues with a web camera.


Do not worry. I will try to fix the issue.



I have a few steps that should help resolve this concern. 

Here's a related post that seems to have helped others: Click here 

(Though the header may be different, the solution should work for your concern as well). 

For troubleshooting the webcam issues: 

You can open webcam software, such as You-Cam, Skype, or Live Messenger, but the video does not display in the main viewing window. Use the following steps, in the order, they are presented, until the webcam video displays in your webcam software: 


Step 1: Make sure the webcam is the selected video/capture device for your webcam software 

Your webcam must be selected as the video capture device in your webcam software. If the computer has multiple video input sources, your webcam software might be connected to something other than your webcam. 

To select the webcam as your video source, open your webcam software and look for the video camera, video source, or video caption in the software's properties or preferences. Here are some common examples of selecting the webcam as the video source: 



The name of your webcam might display as USB Video Device, HP Webcam, USB 2.0 Camera, HP Pavilion Webcam, or similar. If you do not know the name, select a name to see if video displays. If not, try selecting other video device names until you see the video from your webcam display in the window. 

More details: Click here (Win10) 


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

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