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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
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- can't play mp4 and m4a files

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09-19-2021 11:09 PM
Mp4 and m4a files were playing normally on windows 10 Home Single Language 64-bit(10.0, Build 19041). I updated the Operating System to windows 11 Home Single Language Version :- 21H2 (OS build:-22000.168, OS Version:-10.0.22000) on 02nd August, 2021. After that, when I trying to play mp4 or m4a files some times a message shows " The specified procedure could not be found. ".
09-20-2021 10:37 AM
You should NOT have done that update! Why? Because Win11 is still in Beta testing, will not be released until October 5th at the earliest -- and because we do not provide support here for OSs that are still under test.
Also, HP does not currently provide Win11 drivers -- so basically you hosed up your laptop forcing this update.
I am a volunteer and I do not work for, nor represent, HP