cannot change hybrid display mode to dGPU (dedicated graphics card) in advanced tab in bios

[SygSeguia]

1 changed the display mode from hybrid to dGPU  in viedo configuration in advanced tab in bios and saved it,i was hoping my dedicated graphics would appear in device manager but it didn't so go back to check and noticed that the display mode goes back to hybrid,i tried to change it to iGPU 'integrated graphics card' but it still go back to hybrid.

i hope someone could solve this problem

i dont know if someone has the same problem,i keep searching for the solutionbut no one seems to have the problem or solution 😞 ,hope someone could fix/help me

btw sorry for the bad english

[The_Fossette]

@SygSeguia,

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need the product number for your computer and the exact issue you are facing. I would also like to know why are you changing these settings.

Follow the steps in the below article to find the product details.

https://support.hp.com/us-en/document/c03754824

Look forward to hearing from you and you have a great day!

Take care.

Cheers!

[SygSeguia]

my product number is: WX036PA#UUF

the problem is that my bios can let me choose any display mode: iGPU,dGpu and hybrid my default option is hybrid so i change it to dGPU to improve performance of my games and i noticed that nothing change i even look in device manager to see if the graphics card appear but it only shows the iGPU intel hd graphics,when i go to bios again it goes back to hybrid mode

im sure my dGPU is amd radeon,,my laptop even has a sticker that says "ATI MOBILITY RADEON PREMIUM GRAPHICS"

that is all

[The_Fossette]

@SygSeguia,

Thank you for the information.

What are the games you are trying to play on the computer?

The computer that you have is not designed for gaming. Having said that, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

https://support.hp.com/in-en/drivers

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[SygSeguia]

before my graphics card just disappear in the device manager without notice,it was amd radeon hd 5450 which is 1gb which can handle most modern game at minimum settings this days btw without the graphics card showing at device manager i cant update it and  btw my bios is at the latest version

hope you can provide a solution for this 😄

[Echo_Lake]

@SygSeguia

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. 

Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[SygSeguia]

hi I actually tried recovering or resetting my laptop not so long ago but nothing works its still the same boring intel hd graphics. i think my graphics card is dead? or something

[Echo_Lake]

@SygSeguia

I would request you to contact our Support and our Support Engineers should be able to Remote into your computer and sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/