cannot connect to an external monitor

[Chenqiang]

Hi. Often got the issue of "Display connection might be limited" when using a type-c to hdmi adapter to connect a monitor. BIOS update woking but the issue will occur after a period of time. Are there any permanent solutions? This adapter, cable and monitor works for another laptop. Thanks.

[KrazyToad]

@Chenqiang

Welcome to HP Community

I have gone through your Post and would like to help

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Chenqiang]

Thanks KrazyToad. Yes I have installed this support assistant and checked all updates. But this didn't solve my problem. The only solution known to me is to reinstall the most recent BIOS driver I've already installed for many times. However, after a period of time, randomly, this issue happens again.

[KrazyToad]

As a last resort try performing a Reset and check if that helps

Link: https://support.hp.com/in-en/document/c04742289

[Chenqiang]

Thanks so much for your answer. But I don't want to reset it now as I have no much time to do so. I'll wait for other response. Many thanks.

[KrazyToad]

Thank you for keeping us posted

Drop us a message anytime you need help

Thank you