color is off using camera on HP Spectre

[lmandrews]

Brand new laptop.  When on a zoom meeting using video I look very pink.

[praveen196]

@lmandrews Welcome to HP Community!

Please provide the correct product number.

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

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HTTP://support.hp.com/us-en/document/c03754824

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[lmandrews]

HP Spectre x360 15t-eb000

[praveen196]

@lmandrews 

Thank you for the information.

Try updating the computer, this will install the latest updates -

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 Install updates using HP Support Assistant

1. In the search box, type, and open HP Support Assistant. 
2. Check for updates. 
3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

Please update the BIOS.

Have a nice day!!

[lmandrews]

I installed all the updates, including the BIOS.  No change.  Thanks for your suggestions.  Anything else I can try?

[praveen196]

@lmandrews 

I understand your concerns.

In that case, please refer to the below link to Testing a Webcam Using YouCam (Windows 10, 8, 7)

https://support.hp.com/in-en/document/c01414839

Also, webcam connection test and let us know.

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose Webcam Connection Test and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

Have a nice day!!

[lmandrews · Accepted solution]

Using YouCam, color in photo looked OK.  Also - systems component test checked out, so maybe this is an issue with Zoom.  Thanks for all your help.

[praveen196]

@lmandrews

Thank you for the update.

In the future, if you have any other concerns.

Please get back to us. We will assist you. 

Have a nice day!!