cancel
Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
Luke_B
New member
2 1 0 0
Message 1 of 4
317
Flag Post

computer will freeze when i play a gif or a vid at random

HP Recommended
HP-laptop 14
Microsoft Windows 10 (64-bit)

so at random when i go to watch a video or gif anywhere on my computer be it youtube or discord and on any browser at random the screen will freeze for like a half second then go completly black as if its turned off and sometimes it'll flash on and off again. i cant use task manager when it happens or anything else. computer is brand new i bought it less then 3 months ago and its getting very annoying because when it happens i have no choice but to restart the computer. and my video drivers are all up to date

3 REPLIES 3
KrazyToad
Retired
Retired
22,744 19,097 1,373 1,286
Message 2 of 4
Flag Post
HP Recommended

@Luke_B

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
Luke_B
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

yeah all my stuff is up to date so i guess  i'll just have to live with it 

Was this reply helpful? Yes No
praveenbv
HP Support Agent
HP Support Agent
7,062 7,060 309 372
Message 4 of 4
Flag Post
HP Recommended

Hi @Luke_B

 

Welcome to the HP Support Community.  

 

We have done the basic troubleshooting as per the document and the notebook needs to checked taking remote access so that get to know it's a hardware or software issue.

 

 I'd suggest you Contact HP in your region regarding the service options for your computer. Please reach out to the HP Support in your region regarding this issue, they should be able to help. Refer to this User Guide for contact details.  

 

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation