connect external display thru USB-C; it worked great on my old gateway laptop, not working on new HP

[rsveach64]

My 2yr old gateway crashed. I replaced it with a new HP running Windows 11.

With the Gateway laptop I was running a 35"external display through the USB-C port using a hub with HDMI connection for monitor.  I also have a keyboard and a sound system going through the hub.  All were working fine.

When I try to do the same with the new HP, the external monitor is not working.  The keyboard and sound system do work.  

What changes should I try in the USB-C settings to get the external monitor to work?

[rsveach64]

Also, the external monitor is working perfectly well when I use the HDMI connection on the laptop.

[Rainbow23]

Hi @rsveach64,

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

To understand the issue and help you, please get back to me with the details listed below:

- Exact model number of your HP Product (if you need help, click here for information on how to find your model number model).

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Take care and have a great day ahead.