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Microsoft Windows 11

My 2yr old gateway crashed. I replaced it with a new HP running Windows 11.

With the Gateway laptop I was running a 35"external display through the USB-C port using a hub with HDMI connection for monitor.  I also have a keyboard and a sound system going through the hub.  All were working fine.

When I try to do the same with the new HP, the external monitor is not working.  The keyboard and sound system do work.  

What changes should I try in the USB-C settings to get the external monitor to work?

2 REPLIES 2
HP Recommended

Also, the external monitor is working perfectly well when I use the HDMI connection on the laptop.

HP Recommended

Hi @rsveach64,

 

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

To understand the issue and help you, please get back to me with the details listed below:

- Exact model number of your HP Product (if you need help, click here for information on how to find your model number model).

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead.

Rainbow23 - HP Support.
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