cpu overheating and display flickering when switching tabs

[lessi]

my laptop is brand new bought it 2 weeks ago , when i play any game for some time the cpu gets too hot and when i switch tabs the screen flickers and makes noises for a couple seconds , i already updated all the drivers and did a bios check i don t know how to solve it 

[A_Gayathri]

Hi @lessi,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are experiencing overheating and display flickering on a brand new HP OMEN Transcend 14-Inch Gaming Laptop PC 14-Fb0000 (9F276AV) is concerning. 

Here are some steps to diagnose and potentially resolve the issues:

Overheating Issues

Check Ventilation: Ensure that the laptop's ventilation is not blocked. Use it on a hard, flat surface to allow proper airflow.

Adjust Power Settings:

• Go to Settings > System > Power & Sleep > Additional power settings.
• Select Balanced or Power saver instead of High performance.
• Click on Change plan settings next to your selected plan and then Change advanced power settings.
• In the Power Options window, expand Processor power management and set Maximum processor state to 90% for both On battery and Plugged in.

Update BIOS and Drivers: Ensure that your BIOS and all drivers, especially the graphics driver, are up-to-date. You mentioned you already updated the drivers, but it's worth checking for any BIOS updates on the HP support site.

Use HP Command Center:

• Open the HP Command Center application.
• Go to the Thermal Profile section and select Cool or Quiet mode to reduce heat.

Clean the Laptop: Even though it's new, ensure there is no dust in the cooling vents.

Display Flickering Issues

Check Display Settings:

• Right-click on the desktop and select Display settings.
• Scroll down and click Advanced display settings.
• Ensure the refresh rate is set correctly (usually 60Hz or higher depending on your display specifications).

Check Graphics Driver Settings:

• Open the graphics control panel (NVIDIA Control Panel or AMD Radeon Settings).
• Ensure the settings are optimized for performance and not causing the flickering.

Disable Hardware Acceleration:

• In your web browser, go to settings and search for Hardware acceleration.
• Turn off hardware acceleration and restart the browser to see if the flickering stops.

Check for Windows Updates: Make sure your Windows OS is fully updated as some updates might contain fixes for hardware compatibility issues.

Run Diagnostics:

• Restart your laptop and press Esc repeatedly until the Startup Menu opens.
• Press F2 to open the HP PC Hardware Diagnostics.
• Run a system test to check for any hardware issues.

Refer to this document: OMEN Transcend 14 inch Gaming Laptop PC 14-fb0000 User manual 

 HP Notebook and All-in-One PCs - Troubleshooting screen issues (Windows 11, 10) 
 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.