• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
HP Recommended
HP 15bs234wm Notebook
Microsoft Windows 10 (64-bit)

I have a black line on Home Screen, dead pixels.  I changed the image, but line still appears.,  It does not show when I am online.  Is there any way to remove the dead pixels or should I get a new screen?  PC still works, just line shows on Home Screen.

In image I placed icons next to it to show the size.

screen.JPG

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Cherokee59 

The pixels on the screen are always being seen, whether online or not.  If some video artifact shows on your home page (wallpaper) but not in a Browser window, then clearly it can NOT be a hardware pixel issue.



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

1 REPLY 1
HP Recommended

@Cherokee59 

The pixels on the screen are always being seen, whether online or not.  If some video artifact shows on your home page (wallpaper) but not in a Browser window, then clearly it can NOT be a hardware pixel issue.



I am a volunteer and I do not work for, nor represent, HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.