directx or video card broken does not work with older games on Steam.

[craigthinks]

directx or video card broken does not work with older games on Steam. Will work on newer games with DirectX 12, but not older games which is most games. It keeps trying to load DirectX windows. 

The computer has 2 video cards, 1 onboard , 1 GeForce 1050TI dedicated

I cannot tell if it is software or hardware?

Hp Support phone support cannot fix it and want me to pay money to fix a new computer. Why should I have to pay money to fix a new computer that has never worked?

I bought 2 gaming computers. One never has work correctly. 

Does anyone know how to send the computer into HP for repair?

[Jeet_singh]

@craigthinks,

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

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