display issue HP Spectre x360

[RL3D]

I am having the same issue with the screen fade, vertical lines, and machine freexing on my HP Spectre 360.  I have updated the BIOS, Drivers/Firmware, OS patches.  I think everything is current.  Machine is Model 13-4005dx, L0Q52UA#ABA, running Windows 10.

[Riddle_Decipher]

@RL3D

Thank you for posting on HP Forums,

The Riddle_Decipher is at your service.

I understand you need support, and I'll be glad to help you out, however, for an accurate solution I'll need more details:

What is the product number of your device? Use this link to find it: Click here

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.)

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

Did you check with an alternate monitor or boot into BIOS using F10 during a restart to check if these lines appear on it as well? Please do it, if not done yet.

Please reply with the details for further assistance.

Eager to help!

To thank me for my efforts to help you,

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And Have a great day Ahead!

[RL3D]

My product # is L0Q52UA#ABA.

I have had the problem for over a year, but recently it seems to happen more often.  When I went into the BIOS, it didn't seem to have the issue.  The other steps from the forum I tried were updating all the firmware/drivers/BIOS...  But I have not tried a seperate monitor yet.

[KrazyToad]

@RL3D

It looks like you were interacting with @Riddle_Decipher, but he is out for the day. I'm KrazyToad & I'm at your service. 

I appreciate all your efforts and expertise in troubleshooting this issue

Since the Display looks fine in the BIOS, this is likely to be an issue with the Windows OS

I suggest you perform a Push Button Reset

Please follow the instructions in this Link: https://support.hp.com/in-en/document/c04742289 to reset the Notebook

Keep me posted how it goes

Thank you and have a great day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[RL3D]

The Windows reset has already been done.  Unfortunately, the issue is just as bad as it was before.

As for the BIOS thing, I didn't sit there and stare at the screen while it was in BIOS mode.  The problem comes and goes, so I can't really say with 100% certanty that it didn't do it in BIOS mode, but it never did for as long as I could stand to check it.

Is the external monitor check a means to point to/from Windows as the culprit?  Doesn't it use the same card either way?  I guess maybe that would point to/from the monitor and internal connections... Let me know.  I would love to get this fixed, issue has reached the point that the laptop has become unworkable.

Thanks

[RL3D]

Tested with external monitor just now.  It happened on the laptop screen, but not the external monitor screen.  Oddly, this seemed to make problem stop more quickly than it usually does, but this could also just be an anomaly.  

Thanks

[RL3D]

...also, with external monitor you can keep working when the problem occurs.  When using only the laptop screen, the machine completely freezes (no mouse movement, no keyboard...) whenever the problem occurs.

[KrazyToad]

@RL3D

Thanks for keeping me posted

I suggest you perform an Extensive System Test on your Notebook

This might take few hours but it will confirm the Hardware Functionality

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests, then click Extensive Test.

If all the Tests pass, please perform a complete System Recovery using the Recovery Media

If you do not have the Recovery Media, Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope
 

Thank you

[areklondon]

did any of this recovery bul**bleep** fixed it for you ? 

We need to keep shouting, HP can't get away with selling 2k worth of rubbish. There are customer rights and they are

breaching them.

[RL3D]

No, it never fixed anything.  I ran out of patience for dealing with it, which is probably what HP hoped for... except in that I will not be considering the purchase of another HP product.