display issue

[BrandoP]

Hello! I have a problem with my laptop. In the past few days, when I turn it on, almost every time, the display remains completely off or lights up to a slightly lighter black but doesn't show any image. If I connect the laptop to another screen, everything is fine and it works normally.

What I've noticed is that: on the rare occasions when the display does work, the computer tends to give me a blurry background image where I need to enter the password, and once the password is entered, the icons are smaller than usual (if I restart, the icons return to normal). Additionally, the brightness no longer changes even though I try to increase or decrease it, and when I close the laptop without turning it off, it automatically shuts down. What could be the problem? How could I fix it?

[Nal_NR]

Hi @BrandoP,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the display.

To be able to answer you effectively, we need some information.

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.