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‎05-20-2021 09:53 AM

HP Recommended
Product: hp elitebook 840 g1
Operating System: Microsoft Windows 10 (64-bit)

 

 

 

 

whenever i play any movie then the screen became blue with subtitle at bottom.

 

 

 

 

 

 

 

Screenshot (173).png

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-20-2021 05:08 PM

HP Recommended

@pinkpanther-123 

These are two very different issues.

 

The blue screen is most likely because you have not installed the CODEC needed for the video format you are viewing.  This is most easily addressed by using the VLC Media Player -- as it comes with all the CODECs needed for most video formats.  You can get it from here:  https://www.videolan.org/vlc/

 

The second is a video player setting that has subtitles enabled.  You will have to look into the settings and disable subtitles.



I am a volunteer and I do not work for, nor represent, HP

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2 REPLIES 2

‎05-20-2021 05:08 PM

HP Recommended

@pinkpanther-123 

These are two very different issues.

 

The blue screen is most likely because you have not installed the CODEC needed for the video format you are viewing.  This is most easily addressed by using the VLC Media Player -- as it comes with all the CODECs needed for most video formats.  You can get it from here:  https://www.videolan.org/vlc/

 

The second is a video player setting that has subtitles enabled.  You will have to look into the settings and disable subtitles.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No

‎05-20-2021 10:17 PM

HP Recommended

actually the blue screen come when there is audio with subtitle ,otherwise when subtitle is off then there is no problem.

 

Anyways, VLC idea is great ,no problem with VLC.

thanks for your idea.

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