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‎05-06-2021 07:13 AM - edited ‎05-06-2021 07:04 PM

HP Recommended
Product: Pavilion Laptop 15
Operating System: Microsoft Windows 10 (64-bit)

Trying to connect a USB-C monitor to the USB-C port on a HP Pavilion Laptop model 15-dw2025cl. 

 

Monitor is not not recognized or powered by USB-c port although it works on cell phones (power and data)

 

Does this model support USB-C DP Alt Mode?

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-06-2021 04:01 PM

HP Recommended

@ES6005 

 

I can't find 15-dw2025cp, only 15-dw2025cl, its specs

 

             https://support.hp.com/au-en/document/c06632454

 

Its  SuperSpeed USB Type-C® 5Gbps signaling rate port does NOT support Alt mode nor Power Delivery. You can NOT use it to

  • Charger your machine
  • Connect to an external monitor with / without hub/dock/adapter

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

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2 REPLIES 2

‎05-06-2021 04:01 PM

HP Recommended

@ES6005 

 

I can't find 15-dw2025cp, only 15-dw2025cl, its specs

 

             https://support.hp.com/au-en/document/c06632454

 

Its  SuperSpeed USB Type-C® 5Gbps signaling rate port does NOT support Alt mode nor Power Delivery. You can NOT use it to

  • Charger your machine
  • Connect to an external monitor with / without hub/dock/adapter

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎05-06-2021 07:06 PM

HP Recommended

Thanks - corrected the typo on the laptop model

Was this reply helpful? Yes No
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