• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎12-02-2020 09:46 PM - last edited on ‎12-03-2020 08:32 AM by Retired

HP Recommended
Product: Pavilion 15-bs134wm
Operating System: Microsoft Windows 10 (64-bit)

Setup a Pavilion laptop earlier today & the touch screen is unresponsive to touch.  

Product name
Notebook - 15-bs134wm
Serial Number : [Personal Information Removed]
Product number  6BS61UA

  Everything else seems to function as advertised. 

Does this specific laptop actually have a 15.6 inch touchscreen or not? 

I don't want to go through resets, new drivers, etc if the unit simply doesn't have a touchscreen.   Thank you for your time and help. 

1 REPLY 1

‎12-02-2020 10:10 PM

HP Recommended

@ron3r 

 

Its specs

 

        https://support.hp.com/au-en/document/c06227127

 

It only has  15.6" diagonal HD SVA BrightView WLED-backlit (1366 x 768) screen which is not a touch screen

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.