download HP Audio Control," "Bang Olufsen Audio Control," or "Audio Drivers

[SheilaDomino]

I turned my chromebook 14 to windows 10 pro after the touchpad, touch screen and  HP Audio Control," "Bang Olufsen Audio Control," or "Audio Drivers in not working . i have tried several means but still not working please any help?

[VikramTheGreat]

Hi @SheilaDomino,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Sorry you’re dealing with this. I know how frustrating hardware stops working after switching the OS. A quick, 

Many Chromebooks are built for ChromeOS only. When you install Windows 10, some device drivers (touchpad, touchscreen, HP/B&O audio control) may not exist or be compatible; that’s the most common cause.

Try these steps (in order):

1. Check Device Manager
   • Right-click Start → Device Manager. Look for devices with a yellow! (Unknown device / HID / Sound).
   • If you see “HID-compliant touch screen” or unknown HID devices, right-click → Enable device (or Update driver → Search automatically).
      
2. Run Windows Update + Optional drivers
   • Settings → Update & Security → Windows Update → Check for updates → View optional updates → Driver updates. Install any offered.
      
3. Install the chipset first
   • Install Intel/AMD chipset drivers for your exact model (chipset must be installed before input/audio drivers). If HP publishes Windows drivers for your model, get them from hp.com/support → enter product number.
      
4. Touchpad drivers
   • Under “Mice and other pointing devices”, check for Synaptics/ELAN/HID. If missing, try updating via Device Manager or install Synaptics/ELAN drivers matching your hardware.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat