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04-23-2023 08:04 AM
Product: 17" envy laptop
Operating System: Microsoft Windows 10 (64-bit)
I keep having a progrm shutting down and telling me "webgl" is needed. I have checked and webgl is running on chrome. I have 16gb ram and a new ss hard drive. only thing left is video card. can I update driver? here is what I can deduce about the present driver. Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
Driver File Version: 10.18.0015.4248 (English)
Driver Version: 10.18.15.4248
DDI Version: 12
Is there an update
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