dust under touch screen

[fraohan]

After cleaning the screen yesterday, I noticed a very small spec between the lcd and the touchscreen layer.  I tried looking for a way to clean it, but I had no luck looking on line specifically for that.  Is there a way to clean it without making a big project out of it?  Your
assistance will be appreciated.

[The_Fossette]

Hi @fraohan

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that you want to know how to clean the display of your PC.

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

Follow below steps to clean the display.

LCD screens accumulate smudges and scratches all the time. To clean these, choose a non-abrasive cloth or towel. Shut the computer off and disconnect the power cable. Wipe the LCD screen gently with a soft dry cloth. If any marks remain, moisten the cloth with LCD cleaner, and then gently stroke the cloth across the display in one direction, moving from the top of the display to the bottom. Plastic and glass cleaners containing ammonia may leave a glare-causing film, so use a computer monitor specific cleaner from a computer store. Spray the cleaner onto the cloth, and then wipe the screen with it.

   CAUTION:

• Isopropyl Alcohol is a flammable liquid.
• Never spray or pour any liquid directly on the LCD panel.
• Do not clean the screen while the system is on.

   NOTE:

Do not use any of the following chemicals or any solutions that contain them: Acetone, ethyl alcohol, toluene, ethyl acid, ammonia, or methyl chloride. If you have a different chemical or solution and are not sure whether it is suitable, do not use it. Using any of the chemicals in the previous list may cause permanent damage to the LCD screen. Some commercial window cleaners contain ammonia and are therefore unacceptable.

Be sure the LCD screen is dry before closing it or using the computer.

If the dust is still there then I recommend you to contact phone support to check the available service options.

Here is how you can get in touch with the phone support.

Open link:  www.hp.com/contacthp/

Enter Product number or select to auto detects

Scroll down to "Still need help? Complete the form to select your contact options"

Scroll down and click on HP contact options - click on Get phone number.

Hope that answers your question and you have a great day!

Take care.

Cheers!

[fraohan]

Thanks for getting back.  Yes, I do know how to clean the screen.  I use a micro fiber cloth and the screen has no scratches.

It is a dust spec that got in somehow.  With the computer off, you can see a white spec, so I know it is not a pixel issue.

I am wanting to know if there is a simple way to remove it or move it out out of the way.  If I contact HP they will want an up front fee to talk with me.  I just would like to know if someone has a simple solution to this.  Thanks.

[The_Fossette]

Hi @fraohan

You need to remove the display to clean the internal part of the screen. There is no service manual or instructions available to remove the display as it is not a customer replaceable part.

I recommend you to check with a local tech or you need to send the computer in for repair to HP service center to get the dust cleaned.

Hope that answers your question.

Take care.

Cheers!