dvd menus not recognised

[anon125]

when i put in a dvd with a menu it does not use the menu! and when it does and i click the menu it goes there but not back to the main menu

help!

17 ca 1001ca seems to be the model number

thanks

[KrazyToad]

@anon125

I have gone through your Post and I would like to help

Are you having problems reading DVDs? Are you having the same issue with different DVDs?

To better understand the problem could you please post some screenshots or pictures?

Thank you

[anon125 · Accepted solution]

glad there is someone from HP to help. i expect there will be more problems

I used VLC. problem solved.

thanks

[KrazyToad]

@anon125

I'm glad you got this sorted out

Do visit our HP Support Community and drop us a message anytime you need help

Thank you 😊