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notebook 15s
Microsoft Windows 10 (32-bit)

I bought the pc about 2 month ago, and suddenly the fingerprint recognission doesnt work and I cant find out why.

Anybody who can help?

With regards


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Assuming you have completed the following:

  • HP software and drivers have been updated on your computer, for OTHER than the fingerprint reader driver, including the latest chipset and BIOS for your computer.
  • Windows Updates are current and completed.  You are updated to Windows V1903 


IMPORTANT NOTE:  Windows V1909 is possible to have been added to your system but is perhaps not yet supported on general distribution at this writing - there is likely no workaround if the available fingerprint driver will not work in V1909 - you will have to wait for a new driver.


If yes, continuing...

After other dates are completed, update the fingerprint reader driver



Basics - Update / install the fingerprint driver


Control Panel > icon view > Device Manager 

Open Biometrics

Right-Click on your fingerprint driver > Uninstall



Open your computer's website support page  (how to find computer homepage later in this message)

Open Category Software and Drivers (exact wording varies)

Open Section Driver - Keyboard, Mouse and Input Devices

Download-Save the latest fingerprint reader driver

NOTE:  The exact name of the driver varies - usually contains the word "fingerprint".


Open File Explorer (formally Windows Explorer)

Navigate to the folder in which you saved the fingerprint driver installation package (likely Downloads)

Double-tap on the installation file to install the driver


After the driver is installed, Restart the computer and log in


Open Sign-in options and set up your fingerprint.



Reference and Resources – Places to find (more) help and learn about your Device

Clarification of terms and "what the device can do" (Specifications)

Device Homepage

NOTE:  Content depends on device type and Operating System

HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides, Product Information, more

Open Support Home

Enter the name of your device

When the website support page opens, Select (as available) a Category > Topic > Subtopic


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Kind Regards,
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