11-15-2019 02:30 PM
I bought the pc about 2 month ago, and suddenly the fingerprint recognission doesnt work and I cant find out why.
Anybody who can help?
11-16-2019 03:02 PM
Search results for your notebook:
- HP 15s-dy0000 Laptop PC
- HP 15s-fq0000 Laptop PC series
- HP 15s-du0000 Laptop PC
- HP 15s-fq1000 Laptop PC series
- HP 15s-du1000 Laptop PC series
- HP 15s-dr0000 Laptop PC
Assuming you have completed the following:
- HP software and drivers have been updated on your computer, for OTHER than the fingerprint reader driver, including the latest chipset and BIOS for your computer.
- Windows Updates are current and completed. You are updated to Windows V1903
IMPORTANT NOTE: Windows V1909 is possible to have been added to your system but is perhaps not yet supported on general distribution at this writing - there is likely no workaround if the available fingerprint driver will not work in V1909 - you will have to wait for a new driver.
If yes, continuing...
After other dates are completed, update the fingerprint reader driver
Basics - Update / install the fingerprint driver
Control Panel > icon view > Device Manager
Right-Click on your fingerprint driver > Uninstall
Open your computer's website support page (how to find computer homepage later in this message)
Open Category Software and Drivers (exact wording varies)
Open Section Driver - Keyboard, Mouse and Input Devices
Download-Save the latest fingerprint reader driver
NOTE: The exact name of the driver varies - usually contains the word "fingerprint".
Open File Explorer (formally Windows Explorer)
Navigate to the folder in which you saved the fingerprint driver installation package (likely Downloads)
Double-tap on the installation file to install the driver
After the driver is installed, Restart the computer and log in
Open Sign-in options and set up your fingerprint.
Reference and Resources – Places to find (more) help and learn about your Device
Clarification of terms and "what the device can do" (Specifications)
NOTE: Content depends on device type and Operating System
HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides, Product Information, more
Open Support Home
Enter the name of your device
When the website support page opens, Select (as available) a Category > Topic > Subtopic
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