flickering screen

[GEO_G9]

Recently change my hard drive and i put windows 10 64bit , windows automatic download the video driver and make install , the proplem is the same always  ...  screen  flickerin , how can i fix it ?

[KrazyToad]

@GEO_G9

Welcome to HP Support Community

Please check if you see those lines in BIOS

Shut down the Notebook and upon restarting keep tapping on F10 till you see the System Configuration Menu ( BIOS )

If you do not see those lines in BIOS, then I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[GEO_G9]

Thank you very much for your welcome and you're technical support .

i make exactly that you say:

my bios is OK.

I download and run the HP Support Assistant 

Windows Update is OK. 

unfortunately the flickering is still on my screen ,  the only way to stop it is to close the driver of INTEL and AMD. 

[KrazyToad]

@GEO_G9

Thanks for keeping me posted

Since the BIOS looks fine, this is a driver or OS issue

May I know how did you reinstall the Windows 10? Did you use the HP Recovery Media?

You can try using the AMD Auto Detect Tool to check for the drivers. Please follow the instructions in this Link: https://www.amd.com/en/support/kb/faq/gpu-131

Keep me posted 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[GEO_G9]

I install windows with iso file , --> https://www.microsoft.com/el-gr/software-download/windows10 --> USB  install  

 AMD Auto Detect Tool

The driver install correct , but not working correct , i cant open the program and if i open the intel driver the same issue .

[KrazyToad]

@GEO_G9

I suggest you reinstall the Windows using the Recovery Media from HP.

If you do not have the Recovery Media, please contact HP Support to order one

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you

[GEO_G9]

can you please tell me why the hp support assistant is install in my laptop and recognize my PC  , and when i try manually in website hp not recognize serial number ?

link its not working

[KrazyToad]

@GEO_G9

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
 

Thank you