graphic problem (NVIDIA)

[MickaelFR]

Good morning all.
Sorry for the translation, I'm French.
I have a graphics type problem.
The PC works fine, but when I wake up I have lines from all over my (or more) browsers.
Obliged to leave, and to come back to make disappear these lines of several colors.
Depending on the version of Nvidia, I can no longer watch video (black screen). Same on Youtube, but it comes back by insisting by clicking several times on it.
Is there a problem with the drivers? I tried several versions, and each version = a problem.
Thanks in advance.

My PC : 
Omen DC1059NF
Graphic card  / Nvidia RTS 2060.
I7 9750H 32GO

[praveen196]

@MickaelFR Welcome to HP Community!

I understand that you are facing issues with the graphics cards.

Try updating the computer, this will install the latest updates -

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 Install updates using HP Support Assistant

1. In the search box, type, and open HP Support Assistant. 
2. Check for updates. 
3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[MickaelFR]

Hello.
It is a base all that, and it is already done.
My computer is always up to date!
Only, there are graphics problems if I pass the NIVIDIA drivers from 431 to 451 or even 456.

[praveen196]

@MickaelFR

I understand your concerns.

Please perform the system restore.

Have a nice day!!

[MickaelFR]

Hello
It's the same thing. Otherwise I wouldn't have come to ask my problem if I hadn't tried everything I could try.
I think you don't even have the answer yourself!

[praveen196]

@MickaelFR

In that case, I would suggest you conatct our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a nice day!! 

[MickaelFR]

Hello.
Already tried, no answer.
This is the last time I buy an HP branded computer.
I was happy with it once, but it's over.
I'm going to fend for myself, with old pilots!
Thanks for the intervention.

[praveen196]

@MickaelFR

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

Please look for a private message requesting additional information.

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

Thank you for visiting the HP Support Community.

[praveen196]

@MickaelFR

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

Please look for a private message requesting additional information.

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

Thank you for visiting the HP Support Community.

[MickaelFR]

Hello.
I replied, thank you in advance.
Best regards.