green screen

[twins2013]

hi, im new to hp and my new laptop, when i am viewing fcebook and someone has posted a video ia m unable to watch as all i see is a green screen, please help someone. do i need to change settings somewhere 

[DavidPK · Accepted solution]

Hi,

If you're using Internet Explorer, try the following.

Open an Internet Explorer window.

Hold down the alt key and press x, then select Internet Options.

Select the Advanced tab, enter a tick in the box next to 'Use software rendering instead of GPU rendering', then click Apply and Ok to save this change.

Close all open Internet Explorer windows, then open it again and try playing a video.

Regards,

DP-K

[twins2013]

Wow, thankyou so much, I just watched a video on fb...forever greatful 🙂

Bonnie

[DavidPK]

Hi Bonnie,

You're welcome and good to hear it's Ok

All the best,

DP-K

[gmitchell10]

iI have a monitor HP 25es which I use with a MAC. The screen sometimes opens with a green hue and I have to shut it off and on to revert to the proper color. Can I fix this

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
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