green vignette on camera

[PaviUser]

My notebook camera is displaying a green vignette.  This started all of a sudden a while back.  This is a photo of a sheet of standard white printer paper using the webcam. 

standard printer paper

I have done the following steps:

-scan for hardware changes, there are no issues

-updating device driver via device manager, it is up to date.

-uninstalling device via device manager with restart, this did not work.

-updated BIOS to latest version (F.55, 6/8/20), this did not work.

-updating device driver via device manager after updating BIOS, this did not work.

-uninstalling device via device manager with restart after updating BIOS, this did not work.

-running Windows 10 ver 1.6.6 diagnostic test, on webcam and video display (all 3 tests), they all passed (see below).

I'm out of solutions, other than having to buy another notebook, but I'm sure that isn't HPs intention.

Any solutions to this issue?  

[KrazyToad]

@PaviUser

Welcome to HP Community

I have gone through your Post and would like to help

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[PaviUser]

Hi KrazyToad,

I tried the HPSA and updates.   I also installed Windows updates.  the green vignette is still present.

Any other ways to try to fix this?

Thank you

[KrazyToad]

@PaviUser

Thanks for keeping me posted

Please perform a Reset and let me know how it goes

Link: https://support.hp.com/in-en/document/c04742289

[PaviUser]

Hi KrazyToad,

Update.

I did the reset, checked updates, checked HP support assist again and the issue has not been fixed.

Thoughts?

Thanks.

[KrazyToad]

Since the issue persists after the Reset, I suggest you contact HP Support in your region for Service Options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you