hall sensor issue

[wizzieXD]

I just purchased the hp omen 16 xf-0059AX(2023) a few days ago. I am now aware that this specific model has a design flaw causing the hall sensor to misfire. Since i am still in warranty, will it be possible to get a replacement and get the 2024 model having the same specifications- xd-0020AX.

[Kuroi_Kenshi · Accepted solution]

Hi @wizzieXD,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand you’ve recently purchased the HP Omen 16 xf-0059AX (2023) and are concerned about a hall sensor issue that you’ve read is related to this model. Since your laptop is still under warranty, you’d like to know if it’s possible to have it replaced with the 2024 Omen 16 xd-0020AX, which has similar specifications.

To assist you further, here are the steps you can follow:

Run basic troubleshooting – Please make sure your system BIOS and drivers are fully updated using HP Support Assistant. Sometimes updates can improve sensor stability.

Check the issue physically – If the lid sensor is intermittently failing (screen not waking properly, sleep/wake issues), make a note of when and how often it occurs.

Let me know how it goes.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,