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Solved!

have to turn off tap-to-click every time I start my computer

HP Recommended
Spectre 13
Microsoft Windows 10 (64-bit)

Recently, I think after a Windows update, I discovered tap-to-click turned on, which i hate. In touchpad settings, there was no way to turn it off. Following online advice, I found that if I downloaded an HP driver, rather than the latest MS one, there was a Synaptic ClickPad button that allowed me to turn off tap. The problem: When I shut off my computer and turn it back on, tapping is interpreted as a click. If I open touchpad settings, I see that tapping us UNchecked (even though tapping actually is maddeningly functioning). If I press OK, the tap function is turned off, but only temporarily. When I restart my computer, it's back again and I have to ok the unchecked tapping every time. I tried a solution I found in a couple places of editing HKEY_LOCAL_MACHINE\SOFTWARE\Synaptics\SynTP\Install, changing the value of "DeleteUserSettingsOnUpgrade" to "0." That didn't work. Any suggestions?

7 REPLIES 7
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HP Support Agent
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@UserFromCT,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need the product number or the exact model for your computer.

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c03754824

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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Hi. My product is an HP Spectre x360 Convertible 13-w0XX

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HP Support Agent
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@UserFromCT,

 

Thank you for the information.

 

I recommend you uninstall the touchpad driver from the device manager and then download and install it from the below link and check if it helps.

 

https://ftp.hp.com/pub/softpaq/sp81501-82000/sp81891.exe

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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That didn't help. In fact, it made the problem worse, because with that driver, I can't turn off tap-to-click at all.

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@UserFromCT,

 

I recommend you perform a system restore back to the date when everything was working fine on the computer.

 

Follow the steps in the below article to perform a system restore.

 

https://support.hp.com/in-en/document/c03327545

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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I ended up downloading the HP driver I had tried earlier from https://support.hp.com/us-en/drivers/selfservice/hp-spectre-13-w000-x360-convertible-pc/12499178. The driver was a November 2018 release, 19.5.10.75 Rev.C. For some reason, this time it seems to be working. So far, I've restarted my laptop a couple times and the "no tap-to-click" setting is sticking.

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@UserFromCT
Thank you for posting back. 

 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.


Have a nice day ahead.

ECHO_LAKE
I am an HP Employee

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