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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- have to turn off tap-to-click every time I start my computer
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02-04-2020 06:43 PM
Recently, I think after a Windows update, I discovered tap-to-click turned on, which i hate. In touchpad settings, there was no way to turn it off. Following online advice, I found that if I downloaded an HP driver, rather than the latest MS one, there was a Synaptic ClickPad button that allowed me to turn off tap. The problem: When I shut off my computer and turn it back on, tapping is interpreted as a click. If I open touchpad settings, I see that tapping us UNchecked (even though tapping actually is maddeningly functioning). If I press OK, the tap function is turned off, but only temporarily. When I restart my computer, it's back again and I have to ok the unchecked tapping every time. I tried a solution I found in a couple places of editing HKEY_LOCAL_MACHINE\SOFTWARE\Synaptics\SynTP\Install, changing the value of "DeleteUserSettingsOnUpgrade" to "0." That didn't work. Any suggestions?
Solved! Go to Solution.
Accepted Solutions
02-17-2020 07:00 PM
I ended up downloading the HP driver I had tried earlier from https://support.hp.com/us-en/drivers/selfservice/hp-spectre-13-w000-x360-convertible-pc/12499178. The driver was a November 2018 release, 19.5.10.75 Rev.C. For some reason, this time it seems to be working. So far, I've restarted my laptop a couple times and the "no tap-to-click" setting is sticking.
02-07-2020 11:04 AM
Welcome to the HP Support Community!
I assure you I will try my best to get this sorted.
In order that I may provide you with an accurate solution, I will need the product number or the exact model for your computer.
Follow the steps in the below article to find the product details.
https://support.hp.com/us-en/document/c03754824
Look forward to hearing from you and you have a great day!
Take care.
Cheers!
The_Fossette
I am an HP Employee
02-11-2020 08:19 AM
Thank you for the information.
I recommend you uninstall the touchpad driver from the device manager and then download and install it from the below link and check if it helps.
https://ftp.hp.com/pub/softpaq/sp81501-82000/sp81891.exe
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee
02-17-2020 05:42 PM
I recommend you perform a system restore back to the date when everything was working fine on the computer.
Follow the steps in the below article to perform a system restore.
https://support.hp.com/in-en/document/c03327545
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee
02-17-2020 07:00 PM
I ended up downloading the HP driver I had tried earlier from https://support.hp.com/us-en/drivers/selfservice/hp-spectre-13-w000-x360-convertible-pc/12499178. The driver was a November 2018 release, 19.5.10.75 Rev.C. For some reason, this time it seems to be working. So far, I've restarted my laptop a couple times and the "no tap-to-click" setting is sticking.
02-18-2020 12:33 PM
@UserFromCT
Thank you for posting back.
I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.
Have a nice day ahead.
ECHO_LAKE
I am an HP Employee
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