having issue with the backlight of my laptop.

[confuseduser4]

HP Laptop 15-dw2xxx

so my landord bought me a laptop a while back and i turned off the backlight on the keyboard, im almost certain i did. however i havnt used the laptop in forever and now need it to see what im doing but f5 /f9/f11/f12 dont do anything even when i hold fn key. i did recently deleate everything and factory reset the computer and now i cant access pin/ or any of the security settings on the computer. it tells me head to web to fix then loads an infininte loading screen. idk whats wrong with it or if i did something wrong

[praveenbv]

Hi@confuseduser4, Welcome to the HP Support Community!

I understand that notebook has an issue with the backlight keyboard. 

Don't worry I'll try to help you out.

Request you to follow the below troubleshooting steps from the document fix :-

Turn on or off the backlight

Please find this color model has a backlight Maintenance and Service Guide for HP 15 Laptop PC

Keep me posted. Happy to help!

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