hp 14 blue pixel

[nxvd]

hi guys , i bought this noteebok two months ago , now on the screen there is a blu pixel and pn the right side the screen is white on black screen , what can i do?

[Riddle_Decipher]

@nxvd

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

As I understand there are blue pixels on the screen,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you know that HP has a pixel policy and LCDs will be replaced only if it's within the policy requirements?

(That said, I've reviewed your image and this isn't a pixel but either a backlight bleed/failure or graphics card driver issue)

While you respond to that, here's what you need to do to identify the issue and resolve it accordingly:

Please try an alternate monitor to understand if this is either a hardware or a software failure, 

if the issue does not appear on the alternate monitor, you may need to replace the display assembly on your computer, 

if the issue appears on the alternate monitor/TV as well, re-install the graphics card drivers & update it from the official HP Website: Click here 

  

If you don’t have an alternate monitor, I recommend checking if the issue appears on the BIOS screen (restart the computer and tap on F10 to access BIOS) 

If the issue does not appear in BIOS, reinstall the graphics card drivers & update BIOS using the above link, 
If it does, Contact HP to replace the LCD/Repair the computer: 

  

If the issue occurred after an accident (such as dropping it on the floor, liquid spilled on it, etc.) there could be a hardware failure and in such cases, you may need to get the computer repaired via HP (there could be a charge involved if the PC isn't covered by the accidental damage protection plan) 

HP Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If I have helped you resolve the issue, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

followed by clicking on 'Accepted as Solution' 

And Have a great day Ahead!

[nxvd]

I had to lower the resolution of the photo but still see, I tried to reinstall the video card drivers, but the problem remains.
 for backlight bleed / failure What can I do?

[Riddle_Decipher · Accepted solution]

@nxvd

Thank you for responding,

It's great to have you back 😉

If this has been confirmed to be a hardware malfunction with the back light,

the best thing to do is to Contact HP to have the device either repaired or replaced:

HP Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.