hp camera blurry

[arbshk127]

hi

i had recently bought my hp pavilion x360 13-u001ne

and after 2 month when i used my built in camera 

it was blurry every time with different light intensity  also

i even removed the plastic len cover from the camera

i noticed that the camera is not in the center on the hole.

is there anything i can do 

or i have to give my laptop for warranty

[A4Apollo]

Hi! @arbshk127, Thanks for stopping by HP forums!

I understand that you have webcam issues with your laptop.

Please try updating BIOS and check if that helps.

Update BIOS using this link.

Refer this article to troubleshoot webcam issues.

If the issue persists after troubleshooting it is a hardware issue.

Please contact HP for service options.

Link to contact HP.

Please keep me updated.

Have a great weekend ahead! 🙂

[arbshk127]

hello hi

actually i triedall of this last night and none of this help

i feel that there is something wrong with the camera itself. 

[arbshk127]

hello hi

actually i tried all of this last night and none of this help

i feel that there is something wrong with the camera itself. 

thank you 

[A4Apollo]

@arbshk127, thanks for the reply.

Thanks for trying out the steps.

As you mentioned that the issue still persists after troubleshooting.

It's a hardware issue please contact HP for service options.

Link to contact HP.

Have a beautiful day ahead! 🙂

[BethyBoo]

My hp camera is blurry what do I need to do to fix the issue

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
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