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‎06-19-2021 09:56 AM

HP Recommended
Product: HP Pavilion Power Laptop 15-cb0xx
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I have a HP Pavilion PowerLaptop 15-cb0xx and also a hp elite usb c dock.

Processor is: i7-7700HQ CPU @ 2.80GHz 2808 Mhz 4 core(s)

Nvidia Geforce GTX 1050

 

I can't get my laptop to detect anything on the hp elite USB c dock. Do I need to install any software, update specific drivers or do anything else for the USB C port to work?

 

My main aim is to have a dual monitor setup. At the moment USBs/HMDI have not been detected on the USB C dock.

 

Currently at a dead end of ideas. Any suggestions would be great. Thanks

 

 

Category:
1 REPLY 1

‎06-19-2021 03:37 PM

HP Recommended

@Rob12341 

 

What is your HP Pavilion Power Laptop 15-cb0xx machine ? Most likely it uses 150W charger this is not going to work.

 

By the way, the dock is compatible with the following machines as shown on

 

             https://www.bhphotovideo.com/c/product/1299070-REG/hp_x7w54ut_aba_elite_usb_c_docking.html

 

  • HP x2 1012 G2 Tablet
  • HP x2 1012 G1 Tablet
  • HP Pro Tablet 608 G1
  • HP ChromeBook 13 G1
  • HP EliteBook Folio G1

 

Regards.

BH
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