hp fold's external monitor not found

[CA876]

hdmi and usb c both do not recognise an expernal monitor .....before ..they worked ok

[Irfan_06]

Hi @CA876,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with connecting an external monitor to your Laptop.

To understand the issue and help you, please share the details listed below:

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

- Is this the first time you are connecting the same external monitor?

- Error messages (if any) on the unit.

- When was the last time the same external monitor worked on your laptop?

- Were there any changes made to your laptop recently?

- Have you tried connecting the same monitor to any other device to check the functionality?

Take care and have a great day ahead!

Irwin6

HP Support

[CA876]

Irwin6 thanks

I connected to the LG 32UD99 every day without problem....I use 22H3 now and it must have worked in H2.

Only updates were done

Yes it works fine when I use same USBC cable with my Oneplus Open phone without problem.

In Settings.... multiple displays.....the error message is...we didnt find another display...thats the problem  the HP doesnt recognise it all of a sudden...altho I am not sure there was an update on that day I dont remember but it doesnt work now.

Advanced display shows inner display only

[Irfan_06]

Hi @CA876,

Thank you for sharing the above information.

A) Kindly refer to the steps on this link to update the BIOS and let me know if that resolves the issue.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

B) Please install all the pending updates for the Windows operating system by following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

C) If the issue still persists, refer to the steps on this link to connect it again and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[CA876]

I have THE following installed ...SEE BELOW.....and updates tells me it is up to date ...still no expternal monitor recognition

23H2 KB4023057

15.6.00 OF 4.7.24

22631.4037 BBUILD OF 23H2 DATED 21.4.24

F060000

MODEL 845B7UA HASH ABA

CND 3500HN6

[CA876]

22.09 20.8.24

here are my specs...

settings/display/multiple displays ...does not work still

General specifications

Operating system

Windows 11 Home 64-bit Version: 22631.4037

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Microprocessor

12th Gen Intel(R) Core(TM) i7-1250U

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System memory

16 GB

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Memory slot 1

8GB SK Hynix 6400MHz

Memory slot 2

8GB SK Hynix 6400MHz

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System board

8A6E 40.72

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System BIOS

F.06

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Video

Graphic device 1

Intel(R) Iris(R) Xe Graphics

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Current resolution

1920 x 2560

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Refresh rate

60 Hz

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Version

32.0.101.5768 (7/24/2024)

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Audio

Device 1

Realtek High Definition Audio

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Status

Enabled

---

Driver

RTKVHD64.sys

---

Version

6.0.9614.1

---

Device 2

Intel® Smart Sound Technology for Digital Microphones

---

Status

Enabled

---

Driver

IntcDMic.sys

---

Version

10.29.0.9947

---

Device 3

Intel® Smart Sound Technology for Bluetooth® Audio

---

Status

Enabled

---

Driver

IntcBTAu.sys

---

Version

10.29.0.9947

[CA876]

Also I have in other devices a TUSB3410 EECODE Ser exclamation mark error when the usbc cable of the LG 32UD99 monitor is plugged in.  Also low power warning too...as power comes via that usbc cable...but that does keep the pc powered.

This used to work before in 22H2 version that is what is strange

[Irfan_06]

Hi @CA876,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support