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HP Recommended
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Microsoft Windows 10 (64-bit)

In my hp laptop, touch screen lines have come in the middle of the laptop. I think it is a display issue. there are horizontal and vertical lines on my laptop. tell me the solution of this. thankyou

 

1 REPLY 1
HP Recommended

@1341 

The presence of horizontal or vertical lines means a failing screen and/or video chip.  You need to connect an external monitor.  If the lines are in the monitor too, that means the video chip is failing.  If the lines are only in the screen, that means that is failing.

 

This means you would need to have the laptop examined to see if the screen can be replaced.

 

We are not able, or permitted, to provide any repair estimates or equipment prices.

For this information, you would need to contact an HP Repair or Service Center.

Since you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center

If that link does not provide you sufficient information, then use the main HP link:
https://support.hp.com/us-en/contact-hp?openCLC=true

I've found those links to be unreliable if you're using Win10 and the new Edge Browser; so if you are, you need to use something else, like FireFox.

Good Luck



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