hp officejet pro 8020 printhead problem 62.80.03

[mrjroman]

How do I resolve this error, hp officejet pro 8020 printhead problem 62.80.03,

[Nal_NR]

Hi @mrjroman,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the printhead problem 62.80.03.

Let's try a power reset on the printer

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Try the steps in the document

If the issue persists, this could be a hardware issue. I recommend you contact phone support.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.