hp omen 17-an013na unable to connect monitor to laptop

[Louis_May]

HI I have a hp omen 17-an013na running windows 10. I cannot get the laptop to connect to the monitor (Dell U2415).

It cannot detect it in settings and will not project onto a screen.
The monitor does not seem to be getting a signal, using the HDMI cable or the DP cable. I have tested the cables and tried different monitors.

I have updated the Nvidia graphics card and the bios.

Any suggestions would be gratefully received.

[KrazyToad]

@Louis_May

Welcome to the HP Support Community!

Does the Monitor work with other computers?

You can refer to this Link:: https://support.hp.com/in-en/document/c03504591

I also suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.