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‎12-24-2024 09:23 PM

HP Recommended

Hi Team,
I'm using MSI GF63 THIN 10SCXR (Windows 11).

I have hp travel USB c multi port hub 1CP1473C3B (SN) when I tried to connect to type c port device was not detected, so I connected to USB port using adapter it was working.
I have updated the drivers, switched off, removed all external cables / USB and hold 30 sec power button to reset still the same.

connected same device on hp laptop it is working fine on type c port. please let me know if i miss anything. key boards, mouse, head set are primary connections.

Thanks.

Category:
2 REPLIES 2

‎12-24-2024 10:21 PM

HP Recommended

@gnasha15 

 

Is this your MSI machine ?

 

                https://vision-techno.com/en/product/335/msi+GF63+Thin+10SCXR-222/

 

It has Type-C Port 1x USB 3.2 Gen1 Type C which is NOT compatible with your HP USB-C multi port hub

 

Regards.

BH
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‎12-24-2024 10:44 PM

HP Recommended

Hi Banhien,

 

https://www.msi.com/Laptop/GF63-Thin-10SX-GTX/Specification

 

gnasha15_0-1735105469694.png

 

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