hp victus not detecting second monitor via hdmi cable

[Spencer455]

have been using a monitor along with this laptop for quite some time now, went to bed, woke up and it stopped working. I have already tried to make sure it is not my monitor or HDMI cables problem and thats not the problem for sure. The HDMI port looks to be perfectly fine. 

[A_Gayathri]

Hi @Spencer455,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP Victus 15.6-inch Gaming Laptop was working fine with the second monitor and suddenly stopped detecting it, here are a few troubleshooting steps you can try:
 

1. Check Display Settings:

• Right-click on the desktop and choose Display settings.
• Scroll down to Multiple displays and click Detect to see if the laptop recognizes the second monitor.
• Ensure the Display mode is set to either Duplicate or Extend.

2. Reinstall or Update Graphics Drivers:

• Press Windows + X and select Device Manager.
• Expand the Display adapters section.
• Right-click your graphics card (either NVIDIA/AMD or Intel), and select Update driver.
• Choose Search automatically for updated driver software.
• If the issue persists, try uninstalling the driver and restarting your laptop. The drivers should reinstall automatically.

3. Check NVIDIA/AMD Control Panel Settings:

• If you're using an NVIDIA or AMD graphics card, open the NVIDIA Control Panel or AMD Radeon Software.
• Look for the Display or Multiple Displays section and ensure that the external monitor is detected.

4. Test with Different HDMI Cable/Port:

Even though you've ruled out the HDMI cable and monitor, try using another HDMI port on the monitor (if available) or a different monitor altogether to ensure the port on the laptop is functioning correctly.

5. Power Cycle Your Devices:

• Turn off both the laptop and the monitor.
• Unplug the HDMI cable from both ends.
• Power on the laptop first, and once it’s booted, plug the HDMI cable back into the monitor and laptop.
• Power on the monitor and check if it's detected.

6. Check for Windows Updates:

• Press Windows + I to open Settings.
• Go to Update & Security, and check for any pending updates, especially related to display or drivers.
• If there are updates, install them and restart your laptop.

7. Use a Different Display Output (if available):

• If your laptop has another display output (like USB-C or DisplayPort), try connecting your monitor through that port to test if the HDMI port itself is causing the issue.

8. BIOS Update:

• Check if there is a BIOS update available for your laptop. Sometimes, HDMI ports may have issues due to outdated BIOS firmware.
• Visit the HP Support website and enter your laptop model to check for any available updates.

Refer to this document: Victus by HP 15.6 inch Gaming Laptop 15-fb0000 series User manual 

HP PCs - Connecting a monitor, projector, or TV (Windows)
HP PCs - Using two or more monitors with one computer (Windows 11, 10)

HP PCs - Connecting to a wireless monitor or smart TV (Windows 11, 10)
 

I hope this helps. 

Take care and have a good day.

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