igfx stopped working

[Okluckej]

All attached displays stucks for a minute or two after issue happens. In Windows event log is clearly visible warning that igfx stopped working and was succesfully restored. I have latest drivers supported by hp https://support.hp.com/cz-cs/drivers/selfservice/hp-pavilion-15-p000-notebook-pc-series/6936226/mode.... 

Latest drivers won't install https://support.hp.com/cz-cs/drivers/selfservice/hp-pavilion-15-p000-notebook-pc-series/6936226/mode... because they are not verified by HP for that hardware.

Can anyone help,
Thank you

[Echo_Lake]

@Okluckej

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Okluckej]

First of all sorry for the miss reference. Second link in my post should refer to Intel drivers https://downloadcenter.intel.com/download/30196/Intel-Graphics-Driver-for-Windows-15-40-

 By some accident I have updated to newer driver then is included on https://support.hp.com/cz-cs/drivers/selfservice/hp-pavilion-15-p000-notebook-pc-series/6936226/mode...

Current version is 20.19.15.5058 instead of previous 10.18.15.4279. Probably newer version was hidden under optional Windows Updates. It took some time to verify. It seems working in current configuration

Thanks for reply

[Echo_Lake · Accepted solution]

@Okluckej

Thank you for posting back. 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.
 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!