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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
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I have an intermitent black screen issue when moving touchpad cursor when intel uhd graphics driver is installed on my dy1076ny hp laptop.  The issue is resolved when I unistall the driver and the basic graphics driver is installed but when windows update reinstalls the intel uhd driver, the problem reoccurs.  Is there anyone else having this problem and if so, is there a solution?

1 REPLY 1
HP Recommended

Looks like I found the solution - I went to the Intel website and they have a driver package for the intel uhd driver so I downloaded and installed the package and during the install, it went through and replaced all of the intel uhd graphics driver files and it looks like it fixed the problem since after the install, the problem has not reoccurred. I'm guessing there are a number of files associated with the graphics driver and one of them was corrupted somehow and Windows Update was not repairing that issue when it reinstalled the intel driver but a direct download from the intel website did work at least for me so hopefully this can help someone else that may be having a similar problem.  

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